Transfer your Video Tapes to DVD format today!

1. Carriage of your media materials
2. Protection of your media materials
3. DVD discs
4. Delivery Time
5. Complaints Procedure
6. Your Responsibility
7. Website amendments
8. Professional DVD Services Confidentiality Policy
9. Disclaimers
10. Currency
11. Payment terms
12. Over-payments & Under-Payments
13. Quotation Service

1. Carriage of your media materials
   We recommend that you send your media materials to us by a delivery service that requires "a signature on delivery" and insurance. According to your instructions we shall return your media materials and DVD to you by Royal Mail Special Delivery or Royal Mail Recorded Delivery providing signature on delivery and insurance. Any disputes regarding loss or damage of your goods during transit should be taken up directly with Royal Mail or the nominated delivery Company.
   
   
2. Protection of your media materials
   We shall take extreme care with your media materials. In the unlikely event of us causing damage to or loss of any of your material, we will pay up to £50 compensation per tape/item with a maximum of £100 in any order. Please note that this does not apply to materials that have arrived in a damaged condition or were damaged during reproduction due to a material defect or being too old.
   
   
3. DVD discs
   We reproduce your media material onto high-quality DVD-R and DVD+R disks. Most DVD players will accept either of these discs but it is advisable to consult your manual/supplier for your particular DVD player to check it will accept either type of disc. If there are any limitations with your particular DVD player please advise us at the time of placing an order.
   
   
   
   
   
4. Delivery Time
   We aim to complete and dispatch your orders within 5 to 28 working days from receipt. For larger orders of 5 of more tapes please contact us for a delivery time.
   
   
5. Complaints Procedure
   If you have a quality complaint with regard to our reproduction please e-mail us at info@professionaldvdservices.co.uk within 7 days of receipt of order. Please detail the nature of your complaint and the make and model of your DVD player or computer. We shall investigate the situation and endeavour to rectify the problem as soon as possible to your satisfaction. Please note we can not be held responsible for damaged or mishandled discs and the quality of the medium is only as good as the original source.
   
   
6. Your Responsibility
   It is your responsibility to ensure that the source media is not obscene or contains child pornography nor should it infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, and to comply with current laws of shipping audio/visual material.
   
   
7. Website amendments
   We may alter the pricing and information on our website at any time and the changes will take effect immediately.
   
   
   
   
   
   
8. Professional DVD Services Confidentiality Policy
   8.1 - We promise to respect the confidentiality of your identity and audio visual material. We will not supply your contact information to any third party companies unless you specifically ask us to.
   
   8.2 - From time to time we may email you with special offers and other related news. However, you can remove yourself from our mailing list by simply replying to any sent message from Professional DVD Services and placing the word "REMOVE" in the subject line.
   
   
9. Disclaimers
   Professional DVD Services will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.
   
   
10. Currency
    All prices quotes are in UK Pounds inclusive of VAT unless stated otherwise.
    
    
11. Payment terms
    All prices include VAT at current rate.
    
    UK Cheques/Postal Orders: We currently accept Cheque or Postal Order in GBP made payable to "Professional DVD Services". The cheque needs to be bank cleared prior to commencement of work. This may take up to 5 working days.
    
    Online Credit Card Payments: You can pay online by Credit Card using secure payment processing service offered by PayPal.
    
    
    
    
    
    
    
12. Over-payments and under-payments
    If you have under paid we will contact you to obtain authorisation prior to performing your conversions.

    Should you over-pay us by £2.00 or more, we will offer you a credit equal to the amount over-paid for your next order. Alternatively you can request a cheque or postage stamps for the value of overpaid amount less £2.00 handling charge.
    

13. Quotation Service
    If you are not certain about the actual conversion and/or delivery cost of your order you can still send your order to us without a payment (subject to prior agreement). On receiving your order we will inform you of the actual cost of your conversions and will await your payment prior to processing your order. If however you decide not to go ahead with the order you shall be responsible for the cost of the return postage.
    
    
    
    

ALL TAPE/S MUST BE ACCOMPANIED WITH AN ORDER FORM TO ENABLE PROCESSING

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CONFIDENTIALITY ASSURED

Professional DVD Services
126 Lichfield Road, Sutton Coldfield, West Midlands, B74 2TA, United Kingdom
tel: 0121 314 64 94   fax: 0709 236 8097
info@professionaldvdservices.co.uk